WELLBEING SOFTWARE

Frequently Asked
Questions

Here you'll find answers to the most commonly asked questions about our wellness at work software. We cover off everything from downloading to data privacy.

If there is something that you'd like to know but isn't covered off here then please feel free to contact us below and we will answer your questions as fast as we can.

Contact Us

WELBOT

FAQs

How do I install the Welbot desktop application?

You can download our Welbot workplace health and wellness software for either PC or Mac directly from our website. Once you have downloaded the installer package to your computer simply double-click and follow the instructions - you will be guided through the process.

As part of signing up for Welbot you will be sent an email with a unique 16 digit Product Licence Code. You will need this to activate your product.

Please note Welbot is not a mobile phone or tablet app. Our software is designed to be used on desktops and laptops in the course of your working day.

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Is Welbot browser based?

No. Welbot is a desktop application that runs on Windows and Mac Operating Systems. You will need a web browser to set up and administer your account.

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I have created my account but cannot login to Welbot?

The most common error is that the password typed does not match the password set. If you are having issues then logout of your account and visit this link to reset your password: https://login.welbot.io/auth/forgot-password

Your password must contain a mix of letters and numbers, it must be at least 8 characters long and contain at least one capital letter. An example of a valid password would be: Password1 (more than 8 letters, one capital letter and one number).

If you are still having an issue then please contact us here: https://welbot.io/contact-welbot.html and we will get back to you ASAP.

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How do I reset a forgotten password?

It happens to everyone. You can easily reset your password here: https://login.welbot.io/auth/forgot-password

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How can I trial Welbot in our business?

You can arrange a personal demo of our software here:
https://welbot.io/demo-request-welbot.html

If you would like to trial the product you can sign up to our 7 Day Free Trial here: https://join.welbot.io - please note you will be asked for your credit card details but your card will not be charged until the 8th day. You can cancel your subscription at any time.

If you’d prefer to trial a few seats for evaluation purposes then please contact us here: https://welbot.io/contact-welbot.html

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Will Welbot run on our network?

Yes. Welbot is specifically designed to work in corporate environments and we have a suite of network diagnostic tools that we use to ensure that our software is configured properly and adheres to your corporate firewall restrictions and proxy settings.

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Can we distribute Welbot in a thin client environment?

Yes. Welbot can be distributed in both thin client and fat client environments. There is some degree of local storage required. An internet connection is required for Welbot to operate and we store and retrieve data on a daily basis.

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Has your software been security tested?

Yes. Welbot is audited regularly by a third party to ensure that our software and data storage remains secure.

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Are you GDPR compliant?

Yes. We are fully GDPR compliant. We are ICO registered and all our data is anonymised. You can read more about our privacy policy here: https://welbot.io/legals/privacy.html

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How is individual data used?

We only use your data to enhance your personal experience of Welbot. Data exists on your laptop or desktop and is stored on our own hosted servers. We do not resell data. In the case where Welbot is used in a corporate environment all data and usage is fully anonymised so individuals cannot be identified.

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Are you ISO27001 compliant?

We adhere to ISO standards and we are working towards ISO27001 certification.

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What MIS and reporting is provided?

We provide management reporting through our account admin pages. Reporting and insights include employee engagement, compliance, usage statistics and insights including physical, mental wellbeing and nutrition interactions and reporting. We also offer customised reporting for Enterprise clients.

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Are there any specific hardware requirements?

No. Welbot is not processor intensive and runs on most computers and laptops.

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I have changed computers. How do I transfer Welbot to my new computer?

Simply login to your account at: https://login.welbot.io and download the latest version of our software onto your new computer then log back in using your username and password.

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How often is Welbot updated?

We push updates to the core application every 4 weeks. Your personal journeys and content are also updated regularly.

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Is there a multilingual version of Welbot?

Welbot will be available in six languages from mid 2019 including English, French, Spanish, Italian, German and Russian. We will be adding further languages after that. If you have specific language support requirements then we can work with you to have those included.

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Is there a mobile version available?

We are currently working on a companion app which will allow you to access your profile and statistics remotely as well as setting personal goals and house advanced features.

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How Do I cancel my Free Trial?

Once you have signed up for Welbot you can cancel your subscription at any time. If you log into your account (https://login.welbot.io) you can modify your settings under the Payment section.

We also send you an email reminder on the sixth day to remind you that your free trial is coming to an end.

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Does anyone actually read FAQs?

We have it on good authority that some people do indeed read FAQs although a high percentage of website visitors just reach for the contact link instead. You can find our contact page here: https://welbot.io/contact-welbot.html

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